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teamviewer posts

Filed under: Internet, Utilities, Windows, Commercial, Freeware, Troubleshooting, Windows x64

TeamViewer improves speed, messaging, presentations in v4.1

TeamViewer is my app of choice when it comes to remote support, and their developers continue improving on an already impressive product. Version 4.1 has added some very handy new features, and it's ready for download.

Since I last wrote about TeamViewer, the connection speed has been improved a number of new additions have been made. My favorite by far is the ability to create an account and save a list of client addresses for quick access without needing to ask for IDs. The list can be accessed from any TeamViewer 4+ instance and it's also available in the Flash-based web application (also a newer addition).

New in 4.1 is the quick-sharing button (pictured) which can be enabled on application title bars. Click the button and select one of your TeamViewer contacts, and they'll be instantly connected in presentation or remote control mode and locked to that application window.

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Filed under: Internet, Utilities, Windows, Freeware

Ammyy Admin is a free TeamViewer alternative for remote support


While I use (and love) TeamViewer, not everyone's IT budget can justify the $700 expense. If you're in need of a good, zero-config alternative, check out Ammyy Admin.

It's a very slick application. Both the host and remote user download the same file - a tiny (128kb), portable executable. Launch it, and Ammyy displays one tab for the client and a second for the host (operator). Just like TeamViewer, your host connects to an echo server and receives an ID. Enter it into your client id window and click connect. Like TeamViewer, all communications are fully encrypted.

Once the host confirms your request, you're in. It's not as fast as TeamViewer, and it doesn't support autoscaling - but it does have a few advantages. Price is one, obviously, but I also appreciate that the Ammyy host service can be installed while you're connected to a client.

It will also remember authorized connections and automatically add remote operators to its list of permitted users. Ammyy also sports a file transfer mode which looks and functions much like TeamViewer's version. Again, AA's implementation isn't quite as fast, but it's still good enough to get the job done.

While autoscaling your hosts' screen isn't an option, you are able to zoom to predefined levels. There are also buttons to send ctrl-alt-delete and ctrl-esc to your host (TeamViewer lacks the latter).

For a free application with no nag screens, Ammyy Admin is a simple and highly functional tool for remote support.

Filed under: Internet, Utilities, Windows, Macintosh, Commercial, Freeware, Troubleshooting

Lee's Favorite Apps: Teamviewer

There are a ton of remote control apps to choose from, and I've used plenty. Normally I'm all about the free alternative, but this is one case where I'm completely ok with paying for a product. For ease of setup and use out of the box, I haven't found anything as good as Teamviewer.

Yes, Teamviewer is completely free for personal use - and if you're doing the "friend that knows about computers" thing for people, you need this app. Here's why.

1) It's portable. Drop it on your flash drive, and you can fire it up and help a buddy out no matter where you are or who's computer you need to run it from.

2) It's small. The QuickSupport module is a 1.3mb download, and telling someone where and how to get it is dead simple.

3) It runs on Windows and Mac. Linux support would be nice, but it's kind of a non-issue - most of the people you offer personal support probably aren't running Linux anyway.

4) It's fast, and secure. Teamviewer runs 256-bit encryption based on RSA key exchange and AES. Their code - including your own custom designed QuickSupport modules - are signed by Verisign.

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