Best Buy admits it has two websites: Could be misleading customers
A few weeks ago a columnist for the Hartford Courant wrote that several customers had complained that Best Buy seemed to secretly be using an intranet site to deny customers deals that were found on the web.When customers showed up at a Best Buy store and told employees about a deal they'd seen on the company's website, those employees allegedly pulled up the company website on a store computer and showed the customers a higher price. After the column first ran, the Attorney General of Connecticut ordered an investigation.
Now it looks like Best Buy is confirming that the company has an intranet site that is separate from the web site the rest of the world see. The company hasn't fully explained what purpose the site serves, but insists there was no plan in place to deceive customers.
So far the Attorney General says he's learned that Best Buy policy is that it's the consumer's responsibility to inform store employees of the lower price. But if employees are routinely showing customers a fake website to indicate that the price must have changed again, or perhaps they had misread the website the first time, that's just silly. I'm not a legal expert, but I'm guessing a judge might find it more than silly.
[via Electronista]
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