Thanks to the recent BitTorrent debacle, Comcast has been far from Comcastic for many of its customers. Throttling customers for using technologies they deem too data intensive is pretty nasty, and the company has had to acquiesce and change its practices, but what happens when they disconnect your service (and threaten to keep you shut-down for 12-months) for "excessive usage" -- yet refuse to issue that threat in writing or tell you what "excessive usage" really means? Well, that is exactly the situation Dave Winer, tech analyst, pioneer and RSS God, has found himself in. Comcast has restored his service, but still says they will shut him down for up to 12 months if he doesn't alter his usage patterns. The kicker? They won't tell him what level he needs to adjust his usage patterns to in order to stay compliant.
Can they do this? Especially without issuing the warning in writing? And what exactly defines, "excessive" in Comcast's terms? Many of us here at Download Squad use Comcast and we DO love to download, so this issue bothers us both on principle and for practicality. Although Comcast has been more receptive via their @Comcastcares Twitter account than they were via phone, this whole situation makes us very, very uncomfortable.
We spoke to Dave earlier today (the podcast of our conversation is here) and this is what he had to say:
"I thought it was an outage and they said I had to call a special number and that I had been disconnected as a matter of policy."
