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TSA learns things from the internet too!

TSA learns from the internetAs we told you earlier, the TSA recently launched a new blog used to get suggestions from Johnny Everyman for improving the airport security process. And boy is it working. The TSA has already changed a practice in which passengers were required to take all their electronics out of their carry on bags during screening.


Oh, so they instituted this national policy some time ago, then due to public complaints, decided to rescind it? Nope. The head office never knew it was happening. What? Really? They say that local TSA offices set it up independently and they were never told. Yeah, but don't they ever fly? Apparently not. If not for the blessed internet, they would never have known that this was going on.

The irony of the whole thing is that this blog was set up to allow the users to help explain and improve the airport security process, giving the traveler a greater sense of ease when flying. Instead it brought to light the frightening fact that the TSA wasn't in the loop on some important security measure. At least they've got it under control now. Good ol' internet. Protector of the free world.

[via slashdot]

TSA gets a public face with Evolution of Security blog

TSA evolution of security blog
The TSA, that pesky (but very necessary) organization that makes us take off our shoes at the airport, has a new public face in the form of the Evolution of Security blog. By visiting the site and participating in the discussion through comments, the public helps the TSA in improving security measures. It plans to learn from its readers through the blog and will make changes to its policies accordingly.

Though blog-readers have a chance to post questions, it doesn't mean the TSA will give you a direct answer. Instead the TSA "will challenge you with new ideas and involve you in upcoming changes." Though it means we may still have to take off our shoes at security checkpoints, its nice to know that the TSA is doing what it can to make the flying experience better.

The blog, which was just launched yesterday, features a number bloggers whose names range from "Bob" all the way to the very rare "Jim", and though their names sound ordinary, many of these people are anything but average. Take, for example, Ethel, who graduated from MIT with Biology, Computer Science, and Electrical Engineering degrees. She also worked with NASA on an artificial gravity system , which reminds us: we should probably buy one of those when space travel becomes the norm.

[via Gadling]

TSA loses hard drive full of crucial personal data


The TSA is supposed to protect us from terror in the skies, but they've recently given night-sweats to 100,000 employees whose personal data -- including names, bank routing data and Social Security Numbers -- have gone missing along with the external hard drive they were stored on. What's worse, among those 100k employees are the elite team of Air Marshals, the armed and mysterious force who may or may not be on any US flight you board.

The Washington Post offers a tongue lashing editorial on the subject, and writes, "This is getting ridiculous. When it comes to safeguarding private information from the growing identity theft industry, Uncle Sam's track record is horrendous."

The TSA is unsure if the drive is simply lost or whether it's fallen into the hands of someone with ill intent. The message remains clear however; if you're storing important data, safeguard it physically, as well as digitally or you may face the same fate.

TSA debuts new website

I just got back from some much needed R & R, and since I left before the most recent Homeland Security PR campaign terror scare, I spent a lot of time on the TSA website the last few days of my vacation trying to figure out the ever-changing array of prohibited items. It wasn't much help. It seemed like they were updating the regs hourly, but the website only every couple of days, and then in English taken from a Chinese takeout menu. "These items are permitted, but to physical inspection" was a particular favorite that seems to have stuck. It's okay, though, TSA love you long time.

Now they seem to have redesigned the site, which was badly in need of an overhaul. Unfortunately, there aren't many changes, and they seem to have given the job to FBI programmers. They certainly haven't made the site more useful to travelers, or anyone else for that matter. It features the same contradictory information--beverages are not permitted except when they are. Unless you're a diabetic who needs juice; then juice is permitted except when it isn't--now in a new, less user-friendly layout. Every single page is now one huge iframe centered in a useless striped gray background, guaranteeing that you will have to scroll not once but twice to access any useful information. Assuming you even notice the information you want has scrolled off the bottom of the iframe. And, of course, the navbar is in the iframe, so it scrolls off the top any time you scroll down the page. Add to that some of the usual Firefox and Safari rendering errors, and you can have the full airport checkpoint experience without ever leaving your keyboard.

There are some improvements, though. We now have a new slogan--"TSA...Vigilant, Effective, Efficient"--some nice pics of mountains to remind us the TSA is "strong" and "formidable," a puppy gallery, and a nice graphic of the layered security model that implies the most important site for security is the airplane cabin. That's right folks. All that fancy new screening is wonderful, but when it comes right down to it, in-flight security is up to the overworked, under-trained flight crew, that woman next to you with the screaming toddler, and "YOU--THE PASSENGER."


[via 27B/6]

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