Filed under: Business, Windows, Productivity, Analysis, Troubleshooting
Majority of Support.com users confused with Vista's new features
by David Chartier Jul 23rd 2007
Todd Haselton at Ars Technica's 1 Microsoft Way journal is reporting that the majority of Support.com's customers are confused by some of Vista's significant new changes. After opening their doors for service in June, a tally of that month's support calls revealed that a whopping 77 percent were to get help with Vista, with a surprising 30 percent of those calls simply asking for help on how to navigate Vista's controversial new Aero interface.Considering that Support.com is a commercial service, we're going to agree with 1 Microsoft Way that their greater constituency is probably more on the newbie side than your typical Flash drive-slinging, Google-searching computer nut. That said, Support.com's report of confusion among the mainstream ranks can be taken in a number of ways, depending on whether you're a fan of the significant changes - some arguably for the sake of change alone - that Microsoft made with Vista. The findings become even more significant when you consider the fact that Windows users - people who have already been using the product for months, years or perhaps decades - are getting lost when they sit down and try to navigate through the new translucent black jungle Microsoft introduced.
Still, Support.com is but a drop in the bucket of the mainstream Vista reaction, so it would be interesting to see support request results from larger players like Dell and Best Buy's Geek Squad for a much larger gulp of the big picture.
So, just how good at time waster games are you? Think you've got the stuff? Well, The World's Hardest Game 2.0 doesn't think you do.
Yes, amazingly, it's possible to have a sequel to a game called "The World's Hardest Game". It doesn't seem logically possible, since if the first one was actually the world's hardest, how could another one come along and share the moniker? It made me doubt the name in the first place. That is, until I tried the game.
The mechanics of the game are very simple. You are a small red square, ...
