Jim Louderback leaves PCMag and Ziff Davis after 16 years as an editor and on his way out tells us what he really thinks of Microsoft Vista. In his words, "The litany of what doesn't work and what still frustrates me stretches on endlessly."

Need new computers for your small business but are unsure what OS to put on them? Take a hint from Dell. For a while, Dell pushed Vista but after hearing customer feedback, is now offering XP machines again. The sound and fury of Microsoft ceasing support of XP in early 2009 may make you quake in your virtual boots; however, that seems to be myth and support will continue until at least 2014. See Microsoft's Support Lifecycle Policy and their backtracking on short-support for Windows XP Home (XP Pro is in a different product category and enjoys longer support).

But what if you need machines now? Which OS can you choose and be safe?

Dell's new business machine, the Vostro line, is offered with either XP or Vista operating systems (talk about listening to your customers!). Offered for businesses who don't want Vista – or for whom Vista doesn't work with their required software applications – Vostro boasts not what is on it but what was left off: trialware. It comes with a 30-day money back guarantee with no restocking fee, a 1-year online backup system and North American telephone tech support [some features cost extra]. It sounds like someone is reading those Dell consumer surveys we fill out and good for them.

You can make your hardy XP machine Vista-like with cool cursors and enjoy the experience without upgrading. After doing a Vista Business upgrade on a pretty darned fast Windows Home machine and watching the % meter for 20 hours inch forward, I am pretty against upgrading at all; do a clean install because you're going to have to reload a bunch of software anyway (hey, Adobe/Macromedia, what IS it with Dreamweaver 8 running under Vista?).

When clients inquire about Vista (often when staff starts buying home computers with Vista and want it at work as well), we dissuade them unless the entire office moves to Vista and MS Office 2007, which is, I guess, what Microsoft wanted in the first place. For many customers, we're planning 2008-2009 tech upgrades for everything, including operating systems, office apps, and yes, server software (SBS 2007 has to come out some day!). Because many computers need upgrades to handle the new OS, the cost is significant, especially for small businesses.

We have a short list of guidelines for small businesses moving toward Vista:

1. Take an inventory of your machines and determine which have to be replaced and which can be upgraded to use Vista.
2. Seriously consider not buying OEM copies of Office or Vista from the hardware manufacturer and buy managed licenses instead. If your current old computer has Office 2003 OEM from, say, Dell, you can't install it on a new computer. It's considered part of the machine. Your lawyer may vary; check into it.
3. Upgrade all machines to at least 1Gb of RAM. Consider more. Check out the video card at the same time: does it work with everything Vista offers?
   
4. Will your current network software support Vista machines? (Trust me, we have NT networks that we still work on.)
5. Do you NEED or WANT Vista now? What are you going to do with (or what will it do for you) that makes the pain of cost and planning worthwhile?
6. Don't try to push a doorstop of a computer onto the receptionist so turning the machine on takes 12 minutes and opening Word takes another 15. That's not a technology plan.
7. Got any Macs in the house?
8. Office 2003 works fine under Vista. Office 2007 is way cooler (but doesn't create .doc files unless you've got a savvy user so sharing files is a daily frustration). It takes a good long time to upgrade from 2003 to 2007 so consider formatting all machines and then clean-loading Vista and Office 2007 and wait for all those users to complain about their missing software, license codes and other crying-jag inducing moments.
9. Have a technology upgrade plan. Hire a professional. This isn't your father's upgrade.
10. Lock 'em down. Don't let small business users start tweaking or you won't be able to support the mess of machines on your network. The business owner owns the computers. Let folks change colors but that's enough for a while.

Small businesses facing a technology upgrade should proceed with caution, take their time and consult professional computer engineers who do this every day. You'll learn a lot (and save unexpected costs) from their experience.