Helperoo is a free email support system made especially for small no nonsense businesses that has just launched today. No extra features, no confusing interface, and forget about that 500 page manual needed to get started; everything a small business needs for email support is here.

Helperoo was started as a way for companies to handle simple email support without sifting through other feature rich applications that take time to learn. They stripped out all of the features that would never normally get used by smaller companies and built their simple core system. The Helperoo support system does not require any special installations or maintenance, and they look after everything by storing all information on top grade web servers. Helperoo claims that your data will be secure by using leading encryption and backup services. The system works by accepting your forwarded standard company support emails, which are then protected by industry leading spam and virus protection, to your account on Helperoo. From your Helperoo account you can then reply to, forward, close, open, hold, or create new support issues. No dedicated applications necessary, to use the support system application all you need is a browser, so you can stay in touch with issues wherever you may be.

There are two plans offered. A free 200 email per month plan that is ad supported, and a pro unlimited email plan for $12 per month.

And Yes, this is a Canadian web application.

Check out some Helperoo interface screenshots.

Running the risk of making assumptions about our readership, I'd venture to guess that most of the people reading this blog have been in a position of having to support some of their less computer-savvy friends and relatives with the use of Windows and software in general. If you've ever been in that position, you probably understand the frustration the creator of Panic Button was experiencing when they decided to make this program.

Panic Button is a simple program that sits in a user's system tray innocuously, doing nothing. Where it becomes useful is at the moment where the computer displays an error message that is bewildering to the user. Rather than clicking OK or Cancel on the error and continuing on until they run into more trouble then calling you up and saying "I got some kind of error, I'm not sure what it said. Was it important?", the user simply clicks the Panic Button in the system tray while the error message is on the screen. It takes a screenshot of the error message, then offers the user a simply dialog to type out a brief description of what they were trying to do, and what problem they might be experiencing. When the user clicks Send, the screenshot and message get automatically emailed to a pre-determined email address.

It's so slick and just makes sense.