Apple promises refunds, free videos to iTunes season pass holders

Filed under: Internet, Video, Windows, Macintosh, Apple

Apple promises refunds, free videos to iTunes season pass holders

by Brad Linder Mar 19th 2008

Apple's iTunes customers have the option of buying TV shows for $1.99 per episode, or paying a flat fee for a full season. Now, most of the time, you save a few bucks by paying for the whole season at once. But there was this little writer's strike thingamajig this year, which kind of threw a monkey wrench into that equation. Some television series, like NBC's Heroes had just a handful of new episodes this season, which means iTunes season pass holders got the short end of the stick.

But Apple is apparently trying to remedy the situation. The company is sending emails to customers who have purchased season passes to shows with abbreviated seasons. In a nutshell, Apple says that any show that's still producing episodes for this season even after the season would normally have ended will be sent along to customers. Additionally, if there are fewer episodes of the show at the end of the season than you'd been expecting when you bought the season pass, you'll get a refund for the difference.

Apple is also giving at least some customers free credits that can be used to download 2 TV shows, music videos, or short films from the iTunes store.

Tags: itunes, itunes-store, television, tv

Reader Comments (Page 1 of 1)

Skapig said 11:37AM on 3-19-2008

Apple had to handle it in some way to cover its ass and appease its users. This is a pretty fair approach.

Proofread before posting, please. Better yet, having someone else do it tends to be more effective.

Vito said 3:41PM on 3-19-2008

At the beginning of the season, iTunes had some problems with taking care of Season Pass holders (specifically we were not able to download episodes for SEVERAL days after they became available for individual purchase) and I don't think they handled the problem well (very poor communication). I vowed never to buy a Season Pass again.

However, this action by Apple makes me want to at least think that over again. Offering partial refunds for shorter than expected seasons is only fair and reasonable to expect. Offering 2 free video credits for each Season Pass (I have 3) was, I feel, above and beyond and really went a long way for making up for the FIASCO at the beginning of the Season.

You may also want to fact check as well. Using Heroes as an example (when NBC Universal pulled all their shows off of iTunes forever ago) makes me doubt your knowledge if what you are writing about.

randulo said 4:46PM on 3-22-2008

Yes,

Apple has been very good about all issues involving either the strike and episodes, or any other problem involving season passes. While I have no particular love for Apple, their behavior has been exemplary regarding customer satisfaction in this area. Every company should be as attentive as they are. I've had at least three credits related to these kinds of problems, many companies would have shrugged them off.

Jimmy H Schumaker said 5:12PM on 4-17-2008

How to get a refund on a wildfire
tv series 9 cant get it to a disk
Jimmy

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