Mozilla launches live chat support

by Ian Dumych Dec 31st 2007

Mozilla, the company responsible for the Firefox web browser, recently unveiled a live chat feature on their support page. The service is staffed by a handful of volunteers, and is currently only open for a few hours a day.

We spoke with one of the volunteers, who informed us that the service is still "very much in beta." If the service is a success, Mozilla is sure to expand it in the future.

The chat is only open part of the day, so check the cute fox mascot on the right hand side of the page for hours of operation. Please bear in mind that the service is currently only for Firefox related issues.

Tags: Firefox, Live Chat, LiveChat, Mozilla, Support

Reader Comments (Page 1 of 1)

Cotorra said 11:32AM on 12-31-2007

this is a great news... I hope it is as good as google's
http://www.spymac.com/details/?2320681

GoOrange said 11:47AM on 12-31-2007

Wow, that is unbelievably cool. Thankfully, I haven't had much need for tech support with my FF, but it's neat to have the option.

AndrewB said 5:29PM on 12-31-2007

Hi there, I'm one of the "agents" answering calls on Firefox Support. Even though there are set hours of operation, you can visit the Live Chat page at anytime - and Foxkeh will say "we're open" if there are any agents logged on, and "we're closed" if no-one is around. At this very moment there are about 15 voluntering folks standing by for your support calls :)

Dale said 1:08AM on 1-01-2008

That is unusual. Often with paying sites you can't even get support.

Dale
http://pbase.com/bangorphoto

zuner said 1:44AM on 1-01-2008

Amazing! Keep it up, Mozilla! Maybe MS will learn from you and start offering free support.

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