Filed under: VoIP
Skype apologizes to paying customers with contract extensions
Today, Skype sent out an e-mail to customers who have signed up for services like Skype Pro, Skype Unlimited, SkypeIn or Skype Voicemail. In a nutshells, since these customers are paying on a subscription basis, the closest Skype can give to a cash incentive is a contract extension. So the company is giving all its paying customers an extra 7 days on their contract.
On the one hand, 7 days free for a 2 day outage seems like a good deal. But reliability? Priceless.
It's not clear whether Skype is offering any cash apologies to customers who sign up for SkypeOut credit but don't have a long term calling plan. You can read the entire e-mail after the jump.
Here is Skype's email:
Hello
You may or may not know but last week Skype wasn't available for a couple of days. There were a number of reasons for this and I am delighted to say that the problem is now well and truly sorted and everything is back to normal. For those of you who tried to use Skype during that time but couldn't, we're very sorry. For those of you who didn't try to use Skype - well thankfully you were not affected but we want to reassure everyone that Skype is now working happily and the problem is fixed.
We know we have many faithful users out there who give us feedback (good and bad) on what we're doing as a company. The Skype community makes us what we are. Without you, our users, we simply wouldn't exist. We've helped people stay in touch with their friends and family over the past four years without any massive hitch and we want it to stay that way.
When the unexpected happens, it's important to remember the people who stuck behind us and whose loyalty humbled us. I want to thank everyone for their support, patience and being part of the Skype community. And for those of you who missed out on using Skype last week - I want to especially thank you as well.
As a goodwill gesture to all you faithful Skype Pro, Skype Unlimited, SkypeIn or Skype Voicemail customers, we're adding an additional seven days to your current subscription, free of charge. And even if you didn't miss out on using Skype last week - you can still have a week free on Skype, on the house!
So please enjoy it, call your loved ones, friends, family and colleagues and thanks again.
Talk soon, The people at Skype
Get a WordPress.com Blog
So, just how good at time waster games are you? Think you've got the stuff? Well, The World's Hardest Game 2.0 doesn't think you do.
Yes, amazingly, it's possible to have a sequel to a game called "The World's Hardest Game". It doesn't seem logically possible, since if the first one was actually the world's hardest, how could another one come along and share the moniker? It made me doubt the name in the first place. That is, until I tried the game.
The mechanics of the game are very simple. You are a small red square, ...
Reader Comments (Page 1 of 1)
Sean said 8:13AM on 8-22-2007
Age of Empires
Reply
Taomyn said 8:16AM on 8-22-2007
"On the one hand, 7 days free for a 2 day outage seems like a good deal. But reliability? Priceless."
So you think a 100% uptime since 2003 is unreliable?
When was the last time your DSL/Cable/Telco provider didn't go down for a period time and when it did, did your provider "extend" your contract?
In this context I think Skype have done pretty well.
Reply
Taomyn said 3:59AM on 8-22-2007
"On the one hand, 7 days free for a 2 day outage seems like a good deal. But reliability? Priceless."
So you think a 100% uptime since 2003 is unreliable?
When was the last time your DSL/Cable/Telco provider didn't go down for a period time and when it did, did your provider "extend" your contract?
In this context I think Skype have done pretty well.
Reply
Jeebus said 2:47PM on 8-23-2007
We have Skype-in/out and was out for 3 days, but haven't received any emails.
Reply